FAQ
1. Who are we?
1-1 What is WILTECH OF FUTURE?
WILTECH OF FUTURE is a Gambian-based company specializing in the sale of technology products and a wide range of items to meet all your needs. Our mission is to make technology accessible to everyone in Africa.
1-2 What is your vision?
We aspire to become the leading e-commerce platform in Africa, offering quality products, competitive prices, and exceptional customer service.
2. Orders and Delivery
Simply browse our website, select the products you want, add them to your cart, and follow the checkout steps.
Yes, we offer free delivery on all orders in Gambia.
Delivery generally takes 3 to 5 business days. You will receive real-time tracking once your order has shipped.
Currently, we mainly deliver to Gambia, but we are working to expand our service to other African countries.
3. Payment
We accept credit/debit cards, bank transfers, and mobile payments.
Absolutely. We use secure payment systems to protect your information.
Yes, we offer a cash on delivery option for added flexibility.
4. Returns and Refunds
You can return an unused product in its original packaging within 30 days of receipt.
Refunds are processed within 5 to 7 business days once the return is received and approved.
Return shipping is the customer’s responsibility, except in cases of defective products or our error.
5. Products and Warranties
Yes, in addition to tech products, we offer a wide range of items in different categories to meet all your needs.
Most of our products are covered by a manufacturer’s warranty. See the product page for details.
Product availability is indicated on each product page. If an item is out of stock, you can sign up to be notified as soon as it’s back in stock.
6. Customer Service
You can reach us by email at commercial@wiltechoffuture.com, by phone at +220 7262556, or via our online chat.
Our customer service is available Monday to Friday, from 8am to 8pm, and Saturday from 9am to 5pm.
Yes, we offer technical support for products purchased on our website. Contact us for more information.
7. Account and Newsletter
Click “Register” at the top of the page, enter your information, and confirm your email address.
With an account, you can track your orders, save your shipping addresses, and access exclusive offers.
Scroll to the bottom of the homepage, enter your email address, and click “Subscribe.”
8. Security and Privacy
Yes, we use advanced security protocols to protect your personal data.
No, your information is never shared with third parties without your consent.
Scroll to the bottom of the homepage, enter your email address, and click “Subscribe.”
Need Further Help?
If you can’t find the answer to your question, please feel free to contact us via our contact form or give us a call. We’re here to help!
WILTECH OF FUTURE – Your needs, our business.